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Frequently Asked Questions
T&A Industrial Distributors continuously strives to offer value added services to our customers. Our vendor managed inventory programs are designed to reduce costs and provide continuous improvements in procuring, controlling, and handling of your MRO products. Our programs can range from very simple plans for just a few products to comprehensive plans involving hundreds of items. Working with your production, purchasing, and accounting requirements, T&A Industrial can create a custom-tailored supply chain logistics program to meet your needs.
Through T&A Industrial's VMI programs, you will receive:
- On-site assessment
- Determination of labeling / barcode requirements
- Elimination of duplicate inventory
- Electronic communications
- Customizable terms and billing plans
- Multiple delivery and stocking options
- Customizable inventory usage reports
- Quarterly performance goal reviews
Shipping Information
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. After credit approval and shipment, delivery can take up to 5 business days depending on the delivery location.
Standard shipping may be done via all major ground carriers including: FedEx, UPS, or USPS. Shipping charges for all items are based on the item size, weight, delivery destination, or other factors. Once your order leaves our warehouse, transit time is calculated by the specified carrier and is available via their tracking website.
Truck Delivery — When the size and or weight of your shipment exceeds the limits of our parcel carriers, your item will be delivered via one of our trusted freight carriers.
Collect Shipping — During checkout, you will have the option to ship via FedEx or UPS using your carrier specific account number. When using this option, you will not be charged for shipping but rather will be billed directly by the carrier.
Order Processing
Orders are processed only on business days (Monday - Friday), excluding holidays.
Returns
Customers needing to return merchandise for any reason should call or email us to obtain a Return Goods Authorization (RGA) number within 30 days of item receipt. This RGA number should appear on the outside of every package being returned and on any return paperwork.
Returns should be sent to:
T&A Industrial Distributors
Attn: Return Goods Department
12550 Robin Lane
Brookfield, WI 53005-3124
Return shipping charges are the responsibility of the sender.
Cancellations
Customers needing to cancel an item or an entire order should contact customer service via phone or email. Orders can be cancelled up until the time of shipment. Customers cancelling orders that have already been shipped should follow the return procedure as stated above.
Terms of Use
Thank you for using the taindustrial.com website. taindustrial.com is owned and operated by T&A Industrial Ltd. (T&A) which is solely responsible for its content. The taindustrial.com website is for the use of T&A customers to gain information about products offered for sale by T&A, and for the purchasing of catalog products. Users of the product catalog may download product information, including images, on the site for personal non-commercial use. T&A retains complete intellectual property rights for downloaded materials which may not be altered or modified in any way. All other trademarks, product names, and company names and logos that appear on this site are the property of their respective owners. Products and services available on this site are for customers located in the continental United States of America only. This site is operated in the state of Wisconsin in the United States of America.
Liability Restrictions
Links to manufacturers are provided to the consumer for the purpose of gathering product information. T&A Industrial is not responsible for the content of linked sites, nor do we endorse those sites. Every effort has been made to supply accurate and reliable product information and pricing. However, T&A will not be held responsible for information that is found to be inaccurate or incomplete.
Customer Information
Customer / personal information supplied to T&A is used for the sole purpose of processing orders. T&A does not sell or otherwise divulge the account information or email addresses supplied by our customers.
Transparency in Coverage
To comply with the new Transparency in Coverge regulations, UnitedHealthcare/All Savers creates and publishes the machine readable files on behalf of T&A Industrial LTD. To link to the machine readable files, please click on the URL provided. Our company specific data will be availabe as of July 1st, 2022: transparency-in-coverage.uhc.com
By using our site you agree to the following Terms of Service
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Cookie Policy
T&A Industrial Ltd. (T&A) ("us", "we", or "our") uses cookies on the https://www.taindustrial.com website (the "Service"). By using the Service, you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
How T&A uses cookies
When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes:
- To enable certain functions of the Service
- We use both session and persistent cookies on the Service and we use different types of cookies to run the Service.
- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
What are your choices regarding cookies
If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies at the following website: AllAboutCookies: https://www.allaboutcookies.org/